Frequently Asked Questions

Frequently Asked Questions

Frequently asked questions is the perfect section to peruse to find answers to the most common questions brides usually ask. 

COVID-19 | Phase 1 Restrictions

We are really excited to be back in boutique with our brides and cannot wait to help you find your dream dress. We do have a few restrictions in place in accordance to the current Phase 1 directives. The safety of our staff and customers and the cleanliness of our environment remain a top priority. The following restrictions will remain in place until further notice:

We will be working by appointment only.

Bridal appointments will be 90 minutes in length and will begin and end promptly to accommodate thorough cleaning and sanitation of the fitting rooms, showrooms, and wedding dresses between appointments. 

Brides are limited to 2 guests. No guests under the age of 12 will be permitted.

Guests will have their temperatures taken at the welcome desk and must provide their current contact information.

Masks are required for all guests and will not be provided.

If you have any questions or concerns, please don’t hesitate to contact us. We appreciate your cooperation and understanding. We are in this together! 

What is a VIB appointment?

  At MaeMe, everyday is a celebration! Our bridal team specializes in creating memorable moments for our brides and considers it pure joy when we help a bride find her dream wedding gown! Our VIB appointments are designed for the bride who desires to elevate her wedding dress shopping journey with a customized and intimate experience. Our VIB brides have the option of two appointment packages: The semi-private Matinee Experience during the day ($299) and The private Soiree Experience after hours ($399). Check out more details about the experiences here! 

The reservation fee is required to reserve your VIB appointment. Please contact the boutique at 504.266.2771 to request your VIB appointment, or fill out an appointment request here! A member of the MaeMe bridal team will contact you shortly to finalize your booking. We look forward to a special and memorable experience as we help you find your dream dress!

How long will it take for my dress to arrive?

After a wedding dress order has been placed, it takes approximately four to six months to arrive, so please take that into consideration! Once your wedding dress arrives, you will want to allow three months for alterations, and be sure to include enough time for bridal portraits if you are planning on taking portraits prior to the wedding day. We recommend purchasing your wedding dress nine months to one year prior to your wedding day to avoid rush fees and enjoy the experience to the fullest. If your wedding is less than 6-9 months away, we invite you to give us a call so we can talk through various shipping options. In addition, we have a selection of beautiful designer gowns that are available in boutique to purchase the same day! YES, some brides literally walk out of the boutique with their wedding dress in hand! 

What size wedding dresses do you have in store?

We have dresses in a variety of sizes ranging from 6 – 32 in boutique, with more than 100 dresses sizes 16 – 32! Keep in mind: bridal sizes run slightly smaller than regular clothing, so if you are usually a size 10 in casual wear, you would probably wear a size 12-14 in bridal dresses.

How do I know what size wedding dress to order?

The manufacturer suggests ordering a wedding dress based on the bride’s fullest measurement and using the designer’s specific size chart. A MaeMe stylist will measure you and recommend the most appropriate size based on your measurements; however, size choice is ultimately the bride’s decision. It is important to remember that wedding dresses do not fit like regular clothing and generally require alterations to achieve the desired fit. 

Are bridal dress alterations included when I purchase my dress?

MaeMe refers brides to The Alteration Shoppe located across Severn Avenue from MaeMe for all of their alteration needs. The Alteration Shoppe has 6 full-time seamstresses who specialize in bridal alterations with expert skill and experience. The seamstresses at The Alteration Shoppe has been tailoring wedding dresses for MaeMe brides for years! Nearly all wedding dresses require a hem, a bustle, and additional tailoring through the bodice, as many women are combination sizing. The Alteration Shoppe can also customize sleeves, straps, necklines and other details. The cost of alterations is dependent upon the work requested and the fabric and style of the wedding dress. Upon your first appointment, you will experience an individualized consultation and an estimation of the cost of the work requested. All fittings will be scheduled directly through The Alteration Shoppe by calling 504.218.5994. MaeMe is not responsible for any alterations performed on your wedding dress. 

How do I pay for my dress?

All special order merchandise is to be paid in full or requires a 60% deposit along with a financing fee. We accept all credit cards, debit cards, and cash. All balances are due within 14 days of the merchandise arriving to the boutique.

Can I buy my dress off the rack and take it home today?

In most cases, sure! You are welcome to purchase our in-stock gowns! For quick weddings or if you are looking for a great deal, gowns may be purchased and taken home same day. Just remember, the gown will be sold in an “as is” condition, and any cleaning or repairs will be at the buyer’s expense. All merchandise purchased from our in-stock inventory will need to be paid in full at the time of purchase. 

What should I bring with me to my wedding dress shopping appointment?

We know that shopping for your wedding gown is a once in a lifetime experience shared with your closest family and friends. Most of our MaeMe brides have success bringing one to four guests with them to find THE ONE! Ultimately, we want you to feel confident and gorgeous when you stand in front of the mirror because we believe every bride should experience pure joy with the people she loves most by her side! In addition to your entourage, we recommend wearing flesh colored undergarments to try on dresses. We supply robes in each fitting room, so you can feel comfortable in between each bridal gown you would like to try on during your appointment.

What is the price range of the gowns in your store?

It has always been our mission to provide a variety of bridal gown options at affordable prices. Our wedding dresses range from just under $1,000 to $4,500. Your stylist will work with you closely to ensure you are comfortable with the style and price range of gowns selected.

How long will my appointment last?

Each bridal appointment is 90 minutes long. This allows enough time for your stylist to get to know you and understand your vision for your wedding, try on four to ten gowns, narrow down your selection and make an informed decision on which dress is THE ONE! Surprisingly, many of our brides say YES to one of their first  dresses, so an hour and a half is plenty of time!

What happens when my wedding dress arrives?

Well, another magical day, of course! You will receive a phone call from one of our MaeMe stylists to schedule a pick up and try on appointment once your dress and accessories have arrived to the boutique. If you have not yet selected accessories, this is a great time to shop our accessories selection! You will take your beauty home with you, unless you would like to store your gown at MaeMe for $25/month. All balances must be paid at this appointment and prior to setting up a storage agreement.

If you have any questions we have not answered here, please call us at 504.266.2771 or send us an email at [email protected]. We would love to talk with you!